A Procedure Somebody Can Actually Follow SOP
Procedures fail in the writing. A step with nobody in it, a step that is two steps, a decision with one branch, and words like promptly that commit nobody to anything.
Whose procedure, and for what
The steps
An actor and one action each. A role rather than a name, so the procedure survives the person leaving.
What the reader found
The procedure
Questions people ask about SOP