Refund Policy
If you paid us for something and it was not right, we refund it. No form, no interrogation.
Last updated: September 26, 2026
The short version
Email [email protected] from the address you paid with, within 14 days, and ask for a refund. You do not need to explain yourself.
OBSCURA Pro
A free trial that is cancelled before it ends is never charged. After that, if Pro was not what you needed, email us within 14 days of a charge and we refund that charge in full, first charge or renewal alike. The same goes for a day with one tool. You can cancel yourself at any time on Stripe’s billing page, with the email you paid with: the next renewal is stopped, and Pro stays on until the end of what you paid for.
Everything else is free
Everything that is not Pro is free, for personal use and for work. If you were charged for anything other than Pro or a day with one tool, that is a mistake on our side: tell us and we will refund it immediately.
If a tool does not work
Refund, regardless of how long you have had it. That is the deal. Please tell us what broke, on which browser and device: it is how the site gets better, and the fix usually reaches everyone else too.
How refunds are paid
Refunds are issued through Stripe to the original payment method. Stripe typically returns funds within five to ten business days, depending on your bank. We do not hold your card details and cannot refund to a different card than the one charged.
What we need from you
The email address used at checkout, and roughly when you paid. That is enough to find the payment. Because there are no accounts, that email is the only way we can identify your purchase, so please write from it if you can.
Lost your key, or need a receipt?
Your key is on the Pro page of the browser you bought it in, to copy or download; paste it under Sign in on any other device. If you have lost it, email us from the address you paid with and we will send it to you. If you need a copy of your receipt, Stripe’s billing page has every invoice, or email us the address you paid with and roughly when, and we will send it again.
Chargebacks
Please email us before opening a dispute with your bank. We will almost certainly just refund you, and it is faster for both of us.